Call us now 01322 66 00 55
Call us now
01322 66 00 55

Terms and Conditions

Private Hire

1) Definitions

i) “Hirer” – The person in whose name the booking is made or who signs the booking form

ii) “the Company” – Access Travel Sidcup

2) Application

These terms and conditions apply whether a contract is made verbally or in writing. The Hirer contracts with the Company on behalf of all the passengers travelling on the vehicle. The Hirer warrants that he has full authority for each passenger to enter into this contract on their behalf and to accept the terms and conditions of hire. If the Hirer is a company or group, an individual must be named as a responsible person. The Hirer is responsible for all actions and decisions of passengers on board including any additional costs incurred, whether or not they travel with the party. The Company can only accept instructions from the Hirer. If the Hirer is not travelling a representative must be chosen and informed prior to hire. The Hirer shall indemnify the Company against any loss claim, damage, award or settlement which may be made against the Company in excess of the exclusions and limitations of liability contained in the Terms and Conditions of Private Hire as a consequence of any lack of authority upon the part of the Hirer to enter into this contract.

3) Quotations

Quotations are given on the basis of information provided by the Hirer. The route used is at the Company’s discretion, unless particularly specified by the Hirer; in which case it will be clearly shown on the booking confirmation.

4) Use of Vehicle

Unless confirmed in writing by the Company, the Hirer cannot assume use of the vehicle between outward and return journey, nor to remain at the destination for the Hirer’s incidental use.

5) Route and Time Variation

The Company reserves the right to levy additional charges for additional mileage or time in excess of what has been agreed. The vehicle will depart at times agreed by the Hirer. It is the responsibility of the Hirer to account for all passengers at those times. The Company will not accept liability for losses incurred by passengers who fail to follow Hirer's instructions or who fail to join a vehicle of the appointed time.

6) Drivers’ Hours

The hours of operations for the driver are regulated by law. Neither the Hirer or passenger shall delay or interrupt the journey in such as way that the driver is breaching regulations. If a breach occurs the Hhirer is responsible for additional costs incurred.

7) Seating Capacity

The legal seating capacity is displayed in the vehicle. The Hirer must not load the vehicle beyond capacity.

8) Conveyance of Animals

No animals (other than guide dogs notified in advance) may be carried on a vehicle.

9) Booking Confirmation

Usually, written confirmation by the Company is the only basis of acceptance of a hiring or subsequent alterations.

10) Payment

Payment must be paid in full before the start of the hire unless otherwise agreed by the Company.

11) Cancellation by Hirer

If the Hirer cancels the following scale of charges will apply

7 days or more - No fee.
1-6 days - 50%
Within 24 hours - Full Charge

12) Cancellation by the Company

In the event of circumstances beyond the Company’s control, for example; civil unrest, strikes, police road closures, terrorist attacks, adverse weather and road conditions or in the event of the Hirer taking any action varying the agreed conditions, unilaterally the Company may, by returning all money paid and without further liability, cancel the contract.

13) Breakdowns and Delays

We give advice on journey time in good faith. However as a result of breakdown, traffic congestion or other events beyond the reasonable control of the Company, journeys may take longer than expected and in those circumstances the Company will not be liable for loss or inconvenience caused to the Hirer.

14) Agency Arrangements

When the Company hire in vehicles or arrange other ancillary services, the terms and conditions imposed by such other suppliers through ourselves shall, insofar as they are supplied to the Hirer, be binding on the Hirer as if they had been directly contracted services.

15) Passengers Property

Vehicles are subject to restrictions on carrying luggage for safety reasons. The Hirer accepts that the driver shall be the sole judge as to whether or to what extent passengers’ property is carried. Large items may not be able to be carried and the Hirer should notify the Company in advance of any requirements. The Company is not responsible or liable for lost property, luggage or personal effects. These are carried on our vehicles at the owners’ risk.

16) Conduct of Passengers

The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger from the vehicle whose behaviour prejudices safety. The Hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire. Where the hire is to a sporting event, the Hirer should be aware of legal requirements relating to the alcohol and the conditions of entry to race courses etc. The Company will provide details of restrictions upon request.

17) Complaints

In the event of a complaint the Hirer should seek a solution at the time from the driver. If a remedy has not been provided, complaints should be submitted in writing to the Company within 14 days of terminations time of hire.

18) Notices

No bill, poster or notice is to be displayed on any vehicle without the written consent of the Company.

19) Refreshments and Alcoholic drinks

Food (except confectionery) and drink (including alcoholic beverages) may not be consumed on the vehicle with out the prior consent of the Company.

20) Damage

Passengers should note that any soiling of the vehicle due to intoxication will lead to a cleaning charge, payable on the night. Any such soiling will place the vehicle out of operation until cleaning has been carried out, and passengers are liable for any lost earnings.

Currently, the Company charge £50. This is payable before passengers disembark.

Contact Details


TEL: 01322 66 00 55

TEL: 01322 66 00 55

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Driver and Vehicle Standards Agency Disclosure and Barring Service

Access Travel is a member of the Confederation of Passenger Transport UK